/* ==========================================================================
   AutoR — Чаты: список диалогов, переписка, композер, панель о диалоге
   ========================================================================== */

.chats-page .page-head {
  margin-bottom: 18px;
}
.chats-layout {
  display: grid;
  grid-template-columns: 314px minmax(0, 1fr) 296px;
  height: calc(100vh - 188px);
  min-height: 600px;
  max-height: 980px;
  background: var(--surface);
  border: 1px solid var(--line);
  border-radius: var(--radius-lg);
  box-shadow: var(--shadow-card);
  overflow: hidden;
}

.chat-list-pane {
  display: flex;
  flex-direction: column;
  min-height: 0;
  border-right: 1px solid var(--line);
  background: #fffefb;
}
.chat-list-head {
  padding: 16px 15px 0;
  flex: none;
}
.chat-list-title-row {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 10px;
  margin-bottom: 12px;
}
.chat-list-title-row h2 {
  font-size: 16px;
  letter-spacing: -0.02em;
}
.chat-list-title-row .badge {
  height: 21px;
}
.chat-search {
  position: relative;
  margin-bottom: 10px;
}
.chat-search .icon {
  position: absolute;
  left: 10px;
  top: 50%;
  width: 14px;
  height: 14px;
  transform: translateY(-50%);
  color: var(--muted-light);
  pointer-events: none;
}
.chat-search input {
  width: 100%;
  height: 34px;
  padding: 0 10px 0 31px;
  border: 1px solid var(--line);
  border-radius: 8px;
  background: var(--surface-soft);
  font-size: 11.5px;
  transition: all 0.16s;
}
.chat-search input:focus {
  outline: none;
  background: #fffefb;
  border-color: #58758a;
  box-shadow: 0 0 0 3px rgba(255, 194, 26, 0.144);
}
.chat-filters {
  display: flex;
  gap: 3px;
  padding-bottom: 2px;
}
.chat-filter {
  position: relative;
  height: 30px;
  padding: 0 8px;
  border-radius: 7px;
  font-size: 10.5px;
  font-weight: 500;
  color: var(--muted);
  white-space: nowrap;
}
.chat-filter:hover {
  background: var(--surface-soft);
  color: var(--ink-soft);
}
.chat-filter.active {
  background: #fffbee;
  color: var(--blue-dark);
}
.chat-filter .filter-count {
  margin-left: 3px;
  opacity: 0.7;
}
.chat-list-scroll {
  flex: 1;
  overflow-y: auto;
  padding: 6px 0 10px;
}
.chat-section-label {
  padding: 9px 16px 5px;
  font-size: 9px;
  font-weight: 600;
  letter-spacing: 0.1em;
  text-transform: uppercase;
  color: var(--muted-light);
}
.chat-row {
  position: relative;
  display: flex;
  align-items: flex-start;
  gap: 10px;
  margin: 2px 8px;
  padding: 10px 9px;
  border-radius: 11px;
  border: 1px solid transparent;
  cursor: pointer;
  transition: background 0.15s, border-color 0.15s;
  min-width: 0;
}
.chat-row:hover {
  background: #fffdf6;
}
.chat-row.active {
  background: linear-gradient(120deg, #fffbf0, #fffdf7);
  border-color: #fff6dd;
}
.chat-row.active::before {
  content: "";
  position: absolute;
  left: -8px;
  top: 14px;
  bottom: 14px;
  width: 3px;
  border-radius: 0 3px 3px 0;
  background: var(--blue);
}
.chat-row .avatar {
  width: 38px;
  height: 38px;
}
.chat-row-main {
  flex: 1;
  min-width: 0;
}
.chat-row-top {
  display: flex;
  align-items: center;
  gap: 6px;
  min-width: 0;
}
.chat-row-name {
  font-size: 11.5px;
  font-weight: 600;
  color: var(--ink);
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
}
.chat-row-time {
  margin-left: auto;
  flex: none;
  font-size: 8.5px;
  color: var(--muted-light);
}
.chat-row-preview {
  margin-top: 2px;
  font-size: 10px;
  color: var(--muted);
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
}
.chat-row-preview .bot-prefix {
  color: var(--blue);
}
.chat-row-foot {
  display: flex;
  align-items: center;
  gap: 5px;
  margin-top: 5px;
  min-width: 0;
}
.chat-row-product {
  font-size: 8.5px;
  color: var(--muted-light);
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
  max-width: 120px;
}
.chat-row-badge {
  margin-left: auto;
  min-width: 16px;
  height: 16px;
  padding: 0 4px;
  display: inline-flex;
  align-items: center;
  justify-content: center;
  border-radius: 5px;
  background: var(--blue);
  color: #fffefb;
  font-size: 8.5px;
  font-weight: 700;
  flex: none;
}
.chat-row-badge.attention {
  background: var(--amber-soft);
  color: #b54708;
}
.chat-row-dot {
  width: 5px;
  height: 5px;
  border-radius: 50%;
  background: var(--lime-strong);
  flex: none;
  margin-left: auto;
}
.chat-list-empty {
  padding: 34px 16px;
  text-align: center;
  color: var(--muted);
  font-size: 11px;
}

/* Conversation */
.conversation-pane {
  display: flex;
  flex-direction: column;
  min-width: 0;
  min-height: 0;
  background: var(--surface);
}
.convo-head {
  display: flex;
  align-items: center;
  gap: 10px;
  flex: none;
  min-height: 64px;
  padding: 10px 16px;
  border-bottom: 1px solid var(--line);
  background: rgba(255, 255, 255, 0.92);
}
.convo-back {
  display: none;
  width: 30px;
  height: 30px;
  border-radius: 8px;
  color: var(--muted);
  place-items: center;
  flex: none;
}
.convo-head .avatar {
  width: 38px;
  height: 38px;
}
.convo-ident {
  min-width: 0;
  flex: 1;
}
.convo-name {
  display: flex;
  align-items: center;
  gap: 6px;
  font-size: 12.5px;
  font-weight: 600;
  line-height: 1.3;
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
}
.convo-name .icon {
  width: 12px;
  height: 12px;
  color: var(--green);
}
.convo-status {
  display: flex;
  align-items: center;
  gap: 5px;
  margin-top: 2px;
  font-size: 9.5px;
  color: var(--muted);
}
.convo-status .online-dot {
  width: 5px;
  height: 5px;
  border-radius: 50%;
  background: var(--green);
}
.convo-actions {
  display: flex;
  align-items: center;
  gap: 5px;
}
.convo-product-chip {
  display: flex;
  align-items: center;
  gap: 7px;
  max-width: 190px;
  height: 32px;
  padding: 0 9px 0 5px;
  border-radius: 8px;
  border: 1px solid var(--line);
  background: var(--surface-soft);
  font-size: 9.5px;
  color: var(--ink-soft);
  transition: background 0.16s, border-color 0.16s;
}
.convo-product-chip:hover {
  background: #fffefb;
  border-color: #dedcd7;
}
.convo-product-chip img {
  width: 23px;
  height: 23px;
  border-radius: 5px;
  object-fit: cover;
}
.convo-product-chip span {
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
}
.convo-menu-btn {
  display: grid;
  place-items: center;
  width: 32px;
  height: 32px;
  border-radius: 8px;
  color: var(--muted);
}
.convo-menu-btn:hover {
  background: var(--surface-soft);
  color: var(--ink);
}

.messages-wrap {
  position: relative;
  flex: 1;
  min-height: 0;
  overflow-y: auto;
  background:
    radial-gradient(circle at 20% 0%, rgba(255, 194, 26, 0.063), transparent 40%),
    #fffcf4;
}
.messages-wrap::before {
  content: "";
  position: fixed;
  pointer-events: none;
}
.messages-stream {
  display: flex;
  flex-direction: column;
  gap: 10px;
  max-width: 760px;
  margin: 0 auto;
  padding: 20px 22px 18px;
  min-height: 100%;
}
.day-divider {
  display: flex;
  justify-content: center;
  margin: 2px 0 8px;
}
.day-divider span {
  padding: 4px 9px;
  border-radius: 6px;
  background: rgba(241, 238, 229, 0.8);
  color: #9a9283;
  font-size: 9px;
  font-weight: 500;
}
.message {
  display: flex;
  align-items: flex-end;
  gap: 8px;
  max-width: 82%;
  animation: message-in 0.3s var(--ease) both;
}
@keyframes message-in {
  from { opacity: 0; transform: translateY(6px); }
  to { opacity: 1; transform: translateY(0); }
}
.message .avatar {
  width: 26px;
  height: 26px;
  margin-bottom: 3px;
}
.message.in {
  align-self: flex-start;
}
.message.out {
  align-self: flex-end;
  flex-direction: row-reverse;
}
.message.system {
  align-self: center;
  max-width: 90%;
}
.message.system .system-note {
  display: inline-flex;
  align-items: center;
  gap: 5px;
  padding: 5px 9px;
  border-radius: 7px;
  background: #fff7e6;
  border: 1px solid #f9e8c0;
  color: #93600c;
  font-size: 9.5px;
  text-align: center;
}
.message.system .system-note .icon {
  width: 12px;
  height: 12px;
}
.message-body {
  min-width: 0;
}
.bubble {
  position: relative;
  padding: 9px 12px;
  border-radius: 4px 14px 14px 14px;
  background: #fffefb;
  border: 1px solid #f3f0e9;
  box-shadow: 0 1px 2px rgba(18, 28, 35, 0.035);
  font-size: 12px;
  line-height: 1.55;
  color: var(--ink-soft);
  word-break: break-word;
  white-space: pre-line;
}
.message.out .bubble {
  border-radius: 14px 4px 14px 14px;
  background: #fff4d1;
  border-color: #f2dd9c;
  color: #3d2e00;
}
.message.out.manager .bubble {
  background: linear-gradient(160deg, #1e2a33, #121c23);
  border-color: #0b1217;
  color: #fffefb;
  box-shadow: 0 6px 16px -10px rgba(18, 28, 35, 0.55);
}
.bubble-label {
  display: flex;
  align-items: center;
  gap: 5px;
  margin-bottom: 4px;
  font-size: 8.5px;
  font-weight: 600;
  letter-spacing: 0.02em;
  color: #121c23;
}
.bubble-label .icon {
  width: 11px;
  height: 11px;
}
.bubble-label .confidence {
  margin-left: auto;
  padding: 1px 4px;
  border-radius: 4px;
  background: rgba(255, 194, 26, 0.144);
  color: #344552;
  font-size: 8px;
  font-weight: 500;
}
.manager .bubble-label {
  color: rgba(255, 255, 255, 0.7);
}
.manager .bubble-label .confidence {
  background: rgba(255, 255, 255, 0.14);
  color: #fff6d9;
}
.bubble-text {
  white-space: pre-line;
}
.bubble-attachment {
  margin-top: 7px;
  border-radius: 8px;
  overflow: hidden;
  border: 1px solid rgba(18, 28, 35, 0.07);
  width: min(230px, 100%);
}
.bubble-attachment img {
  width: 100%;
  max-height: 160px;
  object-fit: cover;
  display: block;
}
.bubble-foot {
  display: flex;
  align-items: center;
  gap: 5px;
  margin-top: 4px;
  font-size: 8.5px;
  color: #a8a295;
  line-height: 1;
}
.message.out .bubble-foot {
  color: #a39c8f;
}
.message.out.manager .bubble-foot {
  color: rgba(255, 255, 255, 0.65);
}
.bubble-foot .icon {
  width: 10px;
  height: 10px;
}
.bubble-foot .dot-sep {
  opacity: 0.5;
}
.typing-bubble {
  display: inline-flex;
  align-items: center;
  gap: 4px;
  padding: 12px 13px;
  border-radius: 4px 14px 14px 14px;
  background: #fffefb;
  border: 1px solid #f3f0e9;
  box-shadow: 0 1px 2px rgba(18, 28, 35, 0.035);
}
.typing-bubble i {
  width: 5px;
  height: 5px;
  border-radius: 50%;
  background: #b8b3a8;
  animation: typing-dot 1.2s infinite;
}
.typing-bubble i:nth-child(2) { animation-delay: 0.15s; }
.typing-bubble i:nth-child(3) { animation-delay: 0.3s; }
@keyframes typing-dot {
  0%, 60%, 100% { transform: translateY(0); opacity: 0.55; }
  30% { transform: translateY(-3px); opacity: 1; }
}

/* Composer */
.composer {
  flex: none;
  border-top: 1px solid var(--line);
  background: #fffefb;
  padding: 10px 16px 12px;
}
.composer-top {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 12px;
  margin-bottom: 8px;
}
/* --- от чьего имени пишем: покупатель / магазин --- */
.composer-role {
  display: flex;
  align-items: center;
  gap: 10px;
  flex-wrap: wrap;
  padding: 10px 16px 0;
}

.composer-role-label {
  font-size: 11px;
  letter-spacing: .06em;
  text-transform: uppercase;
  color: var(--muted);
}

.role-switch {
  display: inline-flex;
  padding: 3px;
  gap: 3px;
  border-radius: 10px;
  background: var(--surface-soft);
  border: 1px solid var(--line);
}

.role-btn {
  display: inline-flex;
  align-items: center;
  gap: 6px;
  height: 28px;
  padding: 0 11px;
  border: 0;
  border-radius: 8px;
  background: transparent;
  font-size: 12px;
  font-weight: 600;
  color: var(--muted);
  cursor: pointer;
  transition: background .15s ease, color .15s ease, box-shadow .15s ease;
}

.role-btn .icon { width: 14px; height: 14px; }

.role-btn:hover { color: var(--ink); }

.role-buyer.active {
  background: #EAF1FE;
  color: #2C5BD0;
  box-shadow: inset 0 0 0 1px #C7D8F8;
}

.role-shop.active {
  background: var(--signal);
  color: var(--signal-ink);
  box-shadow: inset 0 0 0 1px #E0A800;
}

.composer-box.is-buyer {
  border-color: #B9CDF4;
  background: #F4F8FF;
}

.composer-box.is-buyer:focus-within {
  border-color: #8FB0EE;
  box-shadow: 0 0 0 3px rgba(44, 91, 208, .09);
}

.composer-box.is-shop {
  border-color: #E3CD84;
  background: #FFFDF4;
}

.composer-box.is-shop:focus-within {
  border-color: var(--signal);
  box-shadow: 0 0 0 3px rgba(255, 194, 26, .16);
}

.mode-link {
  border: 0;
  background: none;
  padding: 0;
  font: inherit;
  font-size: 12px;
  color: var(--muted);
  text-decoration: underline;
  text-underline-offset: 3px;
  cursor: pointer;
}
.mode-link:hover { color: var(--ink); }
.coach-tip {
  display: flex;
  align-items: flex-start;
  gap: 10px;
  margin: 10px 16px 0;
  padding: 12px 14px;
  border-radius: 12px;
  background: var(--amber-soft);
  border: 1px solid #f6dfa8;
  color: var(--ink);
}
.coach-tip > .icon { flex: none; margin-top: 2px; color: #b54708; }
.coach-tip strong { display: block; font-size: 13px; }
.coach-tip p { margin: 2px 0 0; font-size: 12px; color: var(--muted); }
.coach-tip-close { margin-left: auto; flex: none; }
.mode-switch {
  display: inline-flex;
  align-items: center;
  padding: 2px;
  gap: 2px;
  border-radius: 7px;
  background: #f8f7f3;
  border: 1px solid #f5f3ed;
}
.mode-switch button {
  height: 24px;
  padding: 0 8px;
  border-radius: 5px;
  font-size: 9.5px;
  font-weight: 500;
  color: var(--muted);
  white-space: nowrap;
  transition: all 0.15s;
}
.mode-switch button.active {
  background: #fffefb;
  color: var(--ink);
  box-shadow: 0 1px 2px rgba(18, 28, 35, 0.1);
}
.composer-bot-state {
  display: inline-flex;
  align-items: center;
  gap: 5px;
  font-size: 9.5px;
  color: var(--muted);
}
.composer-bot-state .demo-dot {
  width: 5px;
  height: 5px;
  background: var(--green);
  box-shadow: 0 0 0 2.5px rgba(18, 183, 106, 0.1);
}
.composer-bot-state.paused .demo-dot {
  background: var(--amber);
  box-shadow: 0 0 0 2.5px rgba(247, 144, 9, 0.12);
}
.suggestion-row {
  display: flex;
  align-items: center;
  gap: 5px;
  margin-bottom: 8px;
  overflow-x: auto;
  scrollbar-width: none;
  padding-bottom: 1px;
}
.suggestion-row::-webkit-scrollbar {
  display: none;
}
.suggestion-chip {
  display: inline-flex;
  align-items: center;
  gap: 4px;
  flex: none;
  height: 25px;
  padding: 0 8px;
  border-radius: 6px;
  background: #fffcf4;
  border: 1px solid #f4f2ec;
  font-size: 9.5px;
  color: var(--ink-soft);
  transition: all 0.15s;
}
.suggestion-chip .icon {
  width: 11px;
  height: 11px;
  color: #a8a194;
}
.suggestion-chip:hover {
  background: #fffbee;
  border-color: #f2dd9c;
  color: var(--blue-dark);
}
.suggestion-chip:hover .icon {
  color: var(--blue);
}
.suggestion-chip:disabled {
  opacity: 0.5;
  cursor: not-allowed;
}
.composer-box {
  display: flex;
  align-items: flex-end;
  gap: 7px;
  padding: 7px 8px 7px 11px;
  border: 1px solid var(--line-strong);
  border-radius: 12px;
  background: #fffefc;
  transition: border-color 0.16s, box-shadow 0.16s, background 0.16s;
}
.composer-box:focus-within {
  border-color: #577388;
  background: #fffefb;
  box-shadow: 0 0 0 3px rgba(255, 194, 26, 0.144);
}
.composer-box textarea {
  flex: 1;
  min-height: 22px;
  max-height: 90px;
  padding: 3px 0;
  border: 0;
  outline: 0;
  resize: none;
  background: transparent;
  font-size: 12px;
  line-height: 1.5;
}
.composer-box textarea::placeholder {
  color: #b9b4aa;
}
.composer-tools {
  display: flex;
  align-items: center;
  gap: 1px;
}
.composer-tool {
  display: grid;
  place-items: center;
  width: 27px;
  height: 27px;
  border-radius: 7px;
  color: #b2aca0;
}
.composer-tool:hover {
  background: #fffaeb;
  color: var(--ink-soft);
}
.composer-tool .icon {
  width: 15px;
  height: 15px;
}
.composer-send {
  display: grid;
  place-items: center;
  width: 31px;
  height: 31px;
  border-radius: 9px;
  background: var(--blue);
  color: #fffefb;
  transition: background 0.16s, transform 0.16s;
  flex: none;
}
.composer-send:hover {
  background: var(--blue-dark);
}
.composer-send:active {
  transform: scale(0.96);
}
.composer-send:disabled {
  background: #d6d3cc;
  cursor: not-allowed;
}
.composer-send .icon {
  width: 16px;
  height: 16px;
}
.composer-hint {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 10px;
  margin-top: 6px;
  padding: 0 2px;
  font-size: 8.5px;
  color: var(--muted-light);
}
.composer-hint .hint-mode {
  display: inline-flex;
  align-items: center;
  gap: 4px;
}
.composer-hint .icon {
  width: 10px;
  height: 10px;
}
.composer-paused-note {
  display: flex;
  align-items: center;
  gap: 6px;
  margin-bottom: 8px;
  padding: 6px 9px;
  border-radius: 7px;
  background: var(--amber-soft);
  border: 1px solid #fbe7bd;
  color: #93600c;
  font-size: 9.5px;
}
.composer-paused-note .icon {
  width: 13px;
  height: 13px;
}

/* Right chat panel */
.chat-info-pane {
  min-height: 0;
  overflow-y: auto;
  border-left: 1px solid var(--line);
  background: #fffefb;
  padding: 17px 16px 20px;
}
.info-title {
  display: flex;
  align-items: center;
  justify-content: space-between;
  margin-bottom: 13px;
}
.info-title h3 {
  font-size: 12.5px;
  letter-spacing: -0.01em;
}
.info-title .icon-btn-sm {
  width: 26px;
  height: 26px;
}
.info-buyer {
  display: flex;
  align-items: center;
  gap: 10px;
  padding-bottom: 13px;
  border-bottom: 1px solid var(--line);
}
.info-buyer-name {
  font-size: 12.5px;
  font-weight: 600;
}
.info-buyer-meta {
  display: flex;
  align-items: center;
  gap: 5px;
  margin-top: 3px;
  font-size: 9.5px;
  color: var(--muted);
}
.info-buyer-meta .icon {
  width: 11px;
  height: 11px;
}
.buyer-stats {
  display: grid;
  grid-template-columns: repeat(3, 1fr);
  gap: 6px;
  margin: 12px 0 16px;
}
.buyer-stat {
  padding: 7px 6px;
  border-radius: 8px;
  background: #fffefb;
  border: 1px solid var(--line);
  text-align: center;
}
.buyer-stat strong {
  display: block;
  font-size: 11.5px;
  font-weight: 600;
  font-variant-numeric: tabular-nums;
}
.buyer-stat span {
  display: block;
  margin-top: 1px;
  font-size: 8px;
  color: var(--muted-light);
}
.info-section {
  margin-bottom: 16px;
}
.info-section:last-child {
  margin-bottom: 0;
}
.info-label {
  display: flex;
  align-items: center;
  justify-content: space-between;
  margin-bottom: 7px;
  font-size: 8.5px;
  font-weight: 600;
  letter-spacing: 0.1em;
  text-transform: uppercase;
  color: var(--muted-light);
}
.info-label .icon-btn-sm {
  width: 20px;
  height: 20px;
  margin: -4px -3px -4px 0;
}
.info-label .icon-btn-sm .icon {
  width: 13px;
  height: 13px;
}
.info-product {
  display: flex;
  align-items: center;
  gap: 9px;
  padding: 9px;
  border-radius: 10px;
  background: #fffefb;
  border: 1px solid var(--line);
  transition: border-color 0.16s;
  cursor: pointer;
}
.info-product:hover {
  border-color: #5e7d93;
}
.info-product img {
  width: 42px;
  height: 42px;
  object-fit: cover;
  border-radius: 8px;
  flex: none;
}
.info-product-main {
  min-width: 0;
  flex: 1;
}
.info-product-name {
  font-size: 10px;
  font-weight: 600;
  line-height: 1.35;
  display: -webkit-box;
  -webkit-line-clamp: 2;
  -webkit-box-orient: vertical;
  overflow: hidden;
}
.info-product-price {
  display: flex;
  align-items: center;
  gap: 5px;
  margin-top: 3px;
  font-size: 9.5px;
  font-weight: 600;
  color: var(--ink-soft);
}
.info-product-price .badge {
  height: 16px;
  font-size: 8px;
  padding: 0 5px;
}
.bot-status-card {
  padding: 11px;
  border-radius: 11px;
  background: #fffefb;
  border: 1px solid var(--line);
}
.bot-status-top {
  display: flex;
  align-items: center;
  gap: 8px;
}
.bot-status-icon {
  display: grid;
  place-items: center;
  width: 28px;
  height: 28px;
  border-radius: 8px;
  background: #f9f2dd;
  color: #6e4a00;
  flex: none;
}
.bot-status-icon.paused {
  background: var(--amber-soft);
  color: #b54708;
}
.bot-status-icon .icon {
  width: 14px;
  height: 14px;
}
.bot-status-main {
  flex: 1;
  min-width: 0;
}
.bot-status-main strong {
  display: block;
  font-size: 10.5px;
  font-weight: 600;
}
.bot-status-main span {
  display: block;
  font-size: 8.5px;
  color: var(--muted-light);
  margin-top: 1px;
}
.bot-status-card .switch {
  width: 32px;
  height: 19px;
}
.bot-status-card .switch .switch-track::after {
  width: 14px;
  height: 14px;
  top: 2.5px;
  left: 2.5px;
}
.bot-status-card .switch input:checked + .switch-track::after {
  transform: translateX(13px);
}
.bot-status-card .btn {
  margin-top: 9px;
}
.decision-card {
  padding: 10px 11px;
  border-radius: 10px;
  background: linear-gradient(150deg, #fffcf5, #fffefb);
  border: 1px solid #fff8e4;
}
.decision-row {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 8px;
  padding: 4px 0;
  font-size: 9.5px;
}
.decision-row + .decision-row {
  border-top: 1px dashed #fff7de;
  margin-top: 2px;
  padding-top: 6px;
}
.decision-key {
  color: var(--muted);
}
.decision-value {
  font-weight: 600;
  color: var(--ink-soft);
  text-align: right;
  display: inline-flex;
  align-items: center;
  gap: 4px;
}
.decision-value .icon {
  width: 11px;
  height: 11px;
  color: var(--green);
}
.bot-log {
  display: flex;
  flex-direction: column;
  gap: 8px;
}
.bot-log-item {
  display: flex;
  gap: 7px;
  align-items: flex-start;
}
.bot-log-icon {
  display: grid;
  place-items: center;
  width: 20px;
  height: 20px;
  border-radius: 6px;
  background: #fffefb;
  border: 1px solid var(--line);
  color: var(--blue);
  flex: none;
}
.bot-log-icon .icon {
  width: 10px;
  height: 10px;
}
.bot-log-body {
  min-width: 0;
  flex: 1;
  padding-top: 1px;
}
.bot-log-body p {
  font-size: 9.5px;
  line-height: 1.4;
  color: var(--ink-soft);
}
.bot-log-body time {
  display: block;
  margin-top: 1px;
  font-size: 8px;
  color: var(--muted-light);
}
.info-actions {
  display: flex;
  flex-direction: column;
  gap: 6px;
  padding-top: 14px;
  border-top: 1px solid var(--line);
  margin-top: 4px;
}
.info-actions .btn {
  justify-content: flex-start;
}
.info-footer-note {
  margin-top: 12px;
  font-size: 8.5px;
  line-height: 1.5;
  color: var(--muted-light);
  text-align: center;
}

/* Chat page mobile toolbar toggle */
.chat-mobile-tools {
  display: none;
}

/* ==========================================================================
   Переработанный экран диалогов: два столбца, «О диалоге» — выезжающая панель,
   одна полоса внимания над перепиской, бот и его состояние в шапке диалога.
   ========================================================================== */

.chats-page .chats-head { margin-bottom: 14px; }
.chats-page .chats-head .page-title { font-size: 26px; }
.chats-page .chat-list-head { padding: 14px 14px 10px; }
.chats-layout { position: relative; }

/* выезжающая панель «О диалоге» */
.chats-layout .chat-info-pane {
  position: absolute;
  top: 0;
  right: 0;
  bottom: 0;
  z-index: 4;
  display: block;
  width: 320px;
  border-left: 1px solid var(--line);
  transform: translateX(102%);
  transition: transform 0.18s ease;
  box-shadow: -18px 0 44px rgba(24, 20, 10, 0.14);
}
.chats-layout.info-open .chat-info-pane { transform: none; }
.chat-info-backdrop {
  position: absolute;
  inset: 0;
  z-index: 3;
  background: rgba(24, 20, 10, 0.16);
  opacity: 0;
  pointer-events: none;
  transition: opacity 0.18s ease;
}
.chats-layout.info-open .chat-info-backdrop { opacity: 1; pointer-events: auto; }
.convo-actions .icon-btn.active { background: var(--ink); color: #ffc21a; border-color: var(--ink); }

/* состояние бота в шапке диалога */
.convo-bot-pill {
  display: inline-flex;
  align-items: center;
  gap: 5px;
  height: 28px;
  padding: 0 10px;
  border-radius: 999px;
  font-size: 11px;
  font-weight: 600;
  white-space: nowrap;
}
.convo-bot-pill .icon { width: 12px; height: 12px; }
.convo-bot-pill.live { color: #1f6b3a; background: rgba(47, 158, 88, 0.1); border: 1px solid rgba(47, 158, 88, 0.18); }
.convo-bot-pill.paused { color: #8a6112; background: rgba(255, 194, 26, 0.16); border: 1px solid rgba(255, 194, 26, 0.26); }
.convo-take span { white-space: nowrap; }
.convo-product-chip span { max-width: 132px; }

/* полоса внимания над перепиской */
.convo-alert {
  display: flex;
  align-items: center;
  gap: 10px;
  flex: none;
  padding: 9px 14px;
  background: #fff7e6;
  border-bottom: 1px solid #f2e3c4;
}
.convo-alert > .icon { width: 15px; height: 15px; flex: none; color: #b8862a; }
.convo-alert-text { display: flex; flex-direction: column; min-width: 0; flex: 1; }
.convo-alert-text strong { font-size: 12px; font-weight: 650; line-height: 1.35; }
.convo-alert-text span { font-size: 11px; color: var(--muted); }
.convo-alert .btn { flex: none; }

@media (max-width: 1180px) {
  .chats-layout .chat-info-pane { width: 300px; }
}
@media (max-width: 820px) {
  .chats-layout .chat-info-pane { width: 86%; max-width: 340px; }
  .convo-bot-pill,
  .convo-take { display: none; }
  .convo-alert { padding: 8px 12px; }
  .convo-alert-text span { display: none; }
}

/* подсказка над перепиской — тонкая полоса, а не блок */
.coach-tip { padding: 9px 12px; gap: 8px; }
.coach-tip > .icon { width: 15px; height: 15px; }
.coach-tip strong { font-size: 12px; }
.coach-tip p { font-size: 11px; margin-top: 1px; }

@media (max-width: 820px) {
  .suggestion-row {
    padding-right: 14px;
    -webkit-mask-image: linear-gradient(90deg, #000 calc(100% - 22px), transparent);
    mask-image: linear-gradient(90deg, #000 calc(100% - 22px), transparent);
  }
}

/* --- вид глазами покупателя: как переписка в Авито --- */
.view-as {
  display: inline-flex;
  align-items: center;
  gap: 8px;
}

.view-as-label {
  font-size: 11px;
  letter-spacing: .06em;
  text-transform: uppercase;
  color: var(--muted);
}

.view-as-seg {
  display: inline-flex;
  padding: 3px;
  gap: 3px;
  border-radius: 10px;
  background: var(--surface-soft);
  border: 1px solid var(--line);
}

.view-as-seg button {
  display: inline-flex;
  align-items: center;
  gap: 6px;
  height: 30px;
  padding: 0 12px;
  border: 0;
  border-radius: 8px;
  background: transparent;
  font-size: 12px;
  font-weight: 600;
  color: var(--muted);
  cursor: pointer;
  transition: background .15s ease, color .15s ease, box-shadow .15s ease;
}

.view-as-seg button .icon { width: 14px; height: 14px; }
.view-as-seg button:hover { color: var(--ink); }
.view-as-seg button.active {
  background: #fff;
  color: var(--ink);
  box-shadow: 0 1px 2px rgba(20, 24, 28, .12), inset 0 0 0 1px var(--line);
}

.buyer-pane {
  display: flex;
  flex-direction: column;
  min-height: 0;
  height: 100%;
  padding: 0 0 8px;
}

.conversation-pane.is-buyer {
  padding: 0;
  overflow: hidden;
}


.buyer-head {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 10px;
  padding: 12px 14px;
  border-bottom: 1px solid var(--line);
}

.buyer-shop { display: flex; align-items: center; gap: 10px; }

.buyer-logo,
.b-ava {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  width: 34px;
  height: 34px;
  border-radius: 50%;
  background: var(--signal);
  color: var(--signal-ink);
  font-weight: 800;
  font-size: 15px;
  flex: none;
}

.buyer-shop strong { display: block; font-size: 14px; }
.buyer-shop span { display: inline-flex; align-items: center; gap: 5px; font-size: 11.5px; color: var(--muted); }
.buyer-shop .online-dot { width: 6px; height: 6px; border-radius: 50%; background: var(--green); }

.buyer-brand {
  font-size: 11px;
  font-weight: 700;
  letter-spacing: .04em;
  color: #00aa5b;
  border: 1px solid #cdeedd;
  background: #f2fcf7;
  border-radius: 6px;
  padding: 3px 7px;
}

.buyer-product {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 10px;
  margin: 12px 14px 0;
  padding: 10px 12px;
  border-radius: 12px;
  background: var(--surface-soft);
  border: 1px solid var(--line);
}

.buyer-product-text { display: flex; flex-direction: column; gap: 2px; min-width: 0; }
.buyer-product-text strong { font-size: 13px; }
.buyer-product-text span { font-size: 12px; color: var(--muted); }
.buyer-product-open {
  width: 30px; height: 30px; border-radius: 8px; border: 1px solid var(--line);
  background: #fff; color: var(--muted); cursor: pointer; display: inline-flex;
  align-items: center; justify-content: center; flex: none;
}
.buyer-product-open .icon { width: 14px; height: 14px; }

.buyer-stream {
  flex: 1;
  overflow-y: auto;
  padding: 14px;
  display: flex;
  flex-direction: column;
  gap: 10px;
  background: #fff;
}

.b-message { display: flex; align-items: flex-end; gap: 8px; max-width: 100%; }
.b-message .b-ava { width: 26px; height: 26px; font-size: 12px; }

.b-message.shop { justify-content: flex-start; }
.b-message.own { justify-content: flex-end; }

.b-bubble {
  max-width: 78%;
  padding: 9px 12px 7px;
  border-radius: 14px;
  background: var(--surface-soft);
  border: 1px solid var(--line);
}

.b-message.own .b-bubble {
  background: #e7f7ee;
  border-color: #c9ebd8;
  border-bottom-right-radius: 6px;
}

.b-message.shop .b-bubble { border-bottom-left-radius: 6px; }

.b-text { font-size: 13.5px; line-height: 1.45; white-space: pre-wrap; word-break: break-word; }
.b-time { margin-top: 3px; font-size: 10.5px; color: var(--muted-light); text-align: right; }

.buyer-quick {
  display: flex;
  gap: 6px;
  overflow-x: auto;
  padding: 10px 14px 0;
  scrollbar-width: none;
}
.buyer-quick::-webkit-scrollbar { display: none; }

.buyer-quick-chip {
  flex: none;
  height: 30px;
  padding: 0 11px;
  border-radius: 999px;
  border: 1px solid var(--line);
  background: #fff;
  font-size: 12px;
  color: var(--ink-soft);
  cursor: pointer;
  white-space: nowrap;
}
.buyer-quick-chip:hover { border-color: var(--line-strong); color: var(--ink); }

.buyer-composer {
  display: flex;
  align-items: center;
  gap: 8px;
  padding: 10px 14px;
}

.buyer-composer input {
  flex: 1;
  height: 42px;
  padding: 0 14px;
  border-radius: 12px;
  border: 1px solid var(--line);
  background: var(--surface-soft);
  font-size: 13.5px;
  color: var(--ink);
}

.buyer-composer input:focus { outline: none; border-color: var(--line-strong); background: #fff; }

.buyer-send {
  width: 42px; height: 42px; flex: none;
  border: 0; border-radius: 12px; cursor: pointer;
  background: #00aa5b; color: #fff;
  display: inline-flex; align-items: center; justify-content: center;
}
.buyer-send .icon { width: 18px; height: 18px; }
.buyer-send:hover { background: #009a52; }

.buyer-note {
  margin: 0;
  padding: 0 14px 12px;
  font-size: 11px;
  color: var(--muted-light);
  text-align: center;
}

.buyer-exit {
  display: inline-flex;
  align-items: center;
  gap: 6px;
  height: 32px;
  padding: 0 12px;
  border-radius: 8px;
  border: 1px solid var(--line);
  background: #fff;
  font-size: 12px;
  color: var(--ink-soft);
  cursor: pointer;
}
.buyer-exit .icon { width: 14px; height: 14px; }

@media (max-width: 640px) {
  .view-as { width: 100%; justify-content: space-between; }
  .view-as-seg button { padding: 0 10px; }
}

.composer-check-link {
  display: inline-flex;
  align-items: center;
  gap: 5px;
  border: 0;
  background: none;
  padding: 0;
  font-size: 12px;
  font-weight: 600;
  color: var(--muted);
  text-decoration: underline;
  text-underline-offset: 3px;
  cursor: pointer;
}
.composer-check-link:hover { color: var(--ink); }
.composer-check-link .icon { width: 13px; height: 13px; }

.coach-tip-link {
  display: inline-flex;
  align-items: center;
  gap: 5px;
  margin-top: 6px;
  padding: 0;
  border: 0;
  background: none;
  font-size: 12px;
  font-weight: 600;
  color: var(--ink);
  text-decoration: underline;
  text-underline-offset: 3px;
  cursor: pointer;
}
.coach-tip-link .icon { width: 13px; height: 13px; }


/* Вид покупателя внутри кабинета: тот же каркас, другая переписка */
.conversation-pane.is-buyer .buyer-pane { background: #fff; }
.conversation-pane.is-buyer .buyer-head { border-radius: 0; }
.conversation-pane.is-buyer .buyer-stream { flex: 1; min-height: 0; }

/* Телефон: показываем только переключатель «Смотреть как», заголовок скрыт */
@media (max-width: 820px) {
  .content[data-page="chats"] .page-head.chats-head {
    display: flex;
    padding: 6px 2px 8px;
    margin-bottom: 0;
    min-height: 0;
  }
  .content[data-page="chats"] .page-head.chats-head .page-head-copy {
    display: none;
  }
  .content[data-page="chats"] .page-head.chats-head .page-actions {
    width: 100%;
    justify-content: space-between;
    gap: 8px;
    flex-wrap: nowrap;
  }
  .content[data-page="chats"] .page-head.chats-head .page-actions .btn-white {
    display: none;
  }
  .content[data-page="chats"] .view-as {
    width: 100%;
    justify-content: space-between;
  }
  .content[data-page="chats"] .view-as-seg {
    flex: 1;
  }
  .content[data-page="chats"] .view-as-seg button {
    flex: 1;
    justify-content: center;
  }
  .content[data-page="chats"] .view-as-label {
    display: none;
  }
  .content[data-page="chats"] .chats-layout {
    height: calc(100dvh - 132px);
  }
}

/* Глазами покупателя: остаётся один диалог, без списка чужих переписок */
body.is-buyer-view .chats-layout {
  grid-template-columns: minmax(0, 1fr);
}

body.is-buyer-view .chat-list-pane {
  display: none;
}

body.is-buyer-view .conversation-pane.is-buyer {
  border-radius: var(--radius-lg);
}

@media (max-width: 820px) {
  body.is-buyer-view .conversation-pane {
    display: flex;
  }
  body.is-buyer-view .chats-layout {
    grid-template-columns: minmax(0, 1fr);
  }
}